5. Payments
We accept following payment methods on our website:
- VISA
- MasterCard
- PayPal
- Klarna invoice and account (available only in Sweden, Denmark, Finland and Germany)
- Direct payment via Internet Banking (available only in Sweden)
When you pay for your purchase you confirm that you have the right to use the chosen payment method.
Card Payments (Visa, MasterCard)
Vida does not charge any fees when payments are made with debit- and credit card. Bear in mind your bank/credit card company may add transaction fees. Vida does not take responsibility for transaction fees charged by your bank/credit card company and we do not refund these fees. The rate for your local currency is decided by your bank. When you make a payment by card the value of the purchase is reserved from your account and the payment isn’t drawn until the order has been shipped.
PayPal
Vida does not charge any fees when payments are made with PayPal. Bear in mind PayPal may add transaction fees. Vida does not take responsibility for transaction fees charged by PayPal and we do not refund these fees. When you make a payment via PayPal the value of the purchase is withdrawn immediately. All PayPal transactions are made safely with PayPal payment system. For more information please read PayPal Terms & Conditions.
Full PayPal Terms & Conditions
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full
Klarna Invoice (available only in Sweden, Denmark, Finland and Germany)
When you choose to pay with Klarna Invoice as payment method you accept Klarna’s Terms & Conditions for the provided service. For orders in Sweden placed with Klarna Invoice as payment method can only be sent to your registered address at Skatteverket (Swedish Revenue & Customs).
The Klarna service is free of charge.
Klarna Account (available only in Sweden, Denmark, Finland and Germany)
Administration fees applied.
Full Klarna Terms & Conditions:
Sweden: https://www.klarna.com/se/villkor/
Finland: https://www.klarna.com/fi/ehdot/
Denmark: https://www.klarna.com/dk/vilkar/
Germany: https://www.klarna.com/de/agb/
Direct payment via Internet Banking (available only in Sweden)
When you make a payment with direct payment via Internet Banking the value of the purchase is reserved from your account and the payment isn’t drawn until the order has been shipped. All direct payments are made safely with Adyen payment system and your account details are handled safe and encrypted on Adyen servers. SNS does not have access to your bank account details.
Agreements with third party service providers
In relation to the above payment methods with are services made available by third party service providers (i.e. PayPal and Klarna), Vida undertakes no responsibility or liability. For these services specific terms and conditions apple. We encourage you to read such terms and conditions carefully, as they constitute an agreement between you and the relevant third party service provider.
6. Deliveries
At the website, you can find information regarding expected delivery times. When your order has been shipped you’ll receive a shipping confirmation email with information about how your order has been shipped, how to track the parcel and estimated day of delivery.
Unclaimed/Undelivered Packages
If you don’t collect the parcel or if you’re not available to accept the parcel on the scheduled date for delivery the parcel will be returned to us. We will then charge a fee for shipping and administrative costs of the unclaimed parcel. The fee charged as follows:
Sweden, SEK 300
Rest of Europe, EUR 40
Rest of the World, USD 50
As a customer it’s your responsibility to keep yourself informed about the status of your shipment. You can track your parcel by using the tracking number provided in the shipping confirmation email.
In store pick ups
We offer in store pickup in our store in Stockholm, Tegnergatan 37 a.
Shipment Acceptance and Inspection Responsibility
By accepting a shipment, the recipient acknowledges that they have examined the parcel box and found everything to be in order upon collection. It is the responsibility of the recipient to deny acceptance if any discrepancies or issues are apparent during the inspection prior to receipt
Please note that no refunds will be processed for shipments that have been accepted and later found to be in unsatisfactory condition